Shipping Policies

Processing Times  

All orders are carefully prepared and packaged by hand.


- Prints: Prints are made to order to prevent overproduction, which is why it takes a bit longer to be delivered to you. Please expect them to be shipped out around 2 weeks. 

- Original Paintings: Ships out within 2-3 days. 

You will receive a confirmation email with tracking information once your order has shipped.


Shipping Rates  

Shipping costs are calculated at checkout based on your location and the size of the artwork.

- Domestic (U.S.): Flat rate shipping depending on item size  

- International: Flat rate shipping based on region  

All orders are shipped via reliable carriers such as USPS or UPS.

International Orders  

We proudly ship worldwide.

Please note:  

International orders may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are not included in your order total and are the responsibility of the customer.

Customs policies vary by country, so we recommend checking with your local customs office for more information.

Packaging

All artwork is packaged with great care to ensure it arrives safely.

- Prints are shipped in protective sleeves and tubes  

- Original paintings are securely wrapped and boxed with protective materials  

Delivery Times  

Estimated delivery times:

- U.S.: 3–7 business days after shipment  

- International: 1–3 weeks depending on location and customs processing  

Please note that delivery times are estimates and may vary.



Returns & Exchanges  

All sales are final.

Due to the nature of original artwork and made-to-order prints, we do not accept returns or exchanges.

Damaged or Lost Packages  

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery at:

studio@emmajoan.com

Include your order number and photos of the damage so we can assist you as quickly as possible.


Contact

For any questions regarding your order, please reach out at:

studio@emmajoan.com


Thank you for supporting my work!